Testimonial: Prompt and friendly handling of my request

Prompt and friendly handling of my request

Transcript

Mychett Heath, Mychett,
Camberley, Surrey, GU16
Telephone 01252

24th June 2004

The Service Manager,
Harvey Softeners Ltd,
Hipley Street,
OLD WOKING,
Surrey, GU22 9LQ

Madam.

Much has been written about the failure of service departments in general to answer the telephone, let alone provide a service.

Yesterday was the second time I have had to call for service from you, and I must express my appreciation for the prompt and friendly handling of my request and the speed of the engineer’s response.

Yours sincerely,

A Keith

Keith, Surrey

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