FAQs Categories: Turning the water softener off

How do I turn my bypass valve on and off?

On installation, your Harvey Water Softener™ will have been turned on. The inlet and outlet valves should be inline with the pipework and the bypass will be cutting across the pipe. The outlet, inlet and bypass should all be facing the same direction. You can easily turn off your Harvey Water Softener by closing the

What do I do if I have a leak?

In the event of a leak, please contact our team on 01483 753400. They will be able to give you the best advice to sort the issue and arrange an engineer visit should this be needed. Our opening hours are: Monday to Friday 8am to 8pm Sat 9am to 4pm Sundays & Bank Holidays –

What happens if it leaks?

Rest assured, when we install all of our water softeners, we always fit a bypass to allow you to cut the supply of water to your water softener. You will find two blue levers that can cut the supply of water to the softener and a 3rd black lever that will let the water avoid

What if I go on holiday?

It’s always advisable to turn the water softener off when having an extended holiday as a precaution. However, if no water is being used while you are away, the water softener will not function anyway.