The promoter is: Harvey Water Softeners Limited of Hipley Street, Old Woking, Surrey, GU22 9LQ.



The title of the competition is “Win a £100 gift voucher of your choice”.


Win a £100 voucher of your choice by

Taking part in our Dualflo Customer Feedback Survey



The competition will run from 12:00pm on 07/09/2017 to 11:00pm on 17/09/2017 inclusive.


All competition entries (i.e. a response to the survey) must be received by the Promoter at Hipley Street, Old Woking, Surrey, GU22 9LQ by no later than 11:00pm on the Closing Date. All competition entries received after the Closing Date are automatically disqualified. Entries should be:

Entered via the survey link that is emailed to our Dualflo account holders

To enter the competition:

(a) answer the questions in the survey feedback form.

(b) ensure you complete the form and put your name in the first question. If you fill in the survey anonymously, you won’t be entered into the competition.

(c) all entries will go directly to our team here, you don’t have to send us anything additionally.

3.4 No purchase necessary and there is no charge to register for use of the website.


The Promoter will not accept:

(a) responsibility for competition entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, as a result of any incorrect spelling, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind; or

(b) proof of posting or transmission as proof of receipt of entry to the competition.

3.6 Submitting an entry via the survey it is in effect submitting a competition entry, by doing so you are agreeing to be bound by these terms and conditions.

3.7 For help with entries, please contact the consumer helpline on 01483 753400 OR see www.harvey.co.uk.

3.8 Please see https://www.harveywatersofteners.co.uk/dualflo-voucher for a copy of these competition terms and conditions.

3.9 The winner will be drawn at random from all those who entered the competition between 07/09/2017 – 17/09/2017, week commencing 18/09/2017.


4.1 The competition is only open to all residents in the UK aged 18 years or over, except:

(a) employees of the Promoter or its holding or subsidiary companies;

(b) employees of agents or suppliers of the Promoter or its holding or subsidiary companies, who are professionally connected with the competition or its administration; or

(c) members of the immediate families or households of (a) and (b) above.

4.2 When submitting your entries via the survey you enter the competition and you confirm that you are eligible to do so and eligible to claim the prize or any prize you may win. The Promoter may require you to provide proof that you are eligible to enter the competition.

4.3 The Promoter will not accept competition entries that are:

(a)automatically generated by computer;

(b)completed by third parties or in bulk;

(c)illegible, have been altered, reconstructed, forged or tampered with;

(d)photocopies and not originals; or

(e)incomplete. This includes any survey entries that do not include a name.

4.4 There is a limit of one entry to the competition per person, per entrance route. For example, only one entrant will be entered even if you have entered the survey twice. The entry that is chosen will be at random.

4.5 The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the prize competition.

4.6 Competition entries cannot be returned.


5.1 The prize, £100 worth of vouchers of your choice, is available to be won.

5.2 The prize is not negotiable or transferable.

5.3 The prize cannot be exchanged for cash or any other alternative.

5.4 Once notified that you have won, you are then to let the team know the vouchers you would like to receive; these have to be for one particular retailer only. For example, £100 of Amazon vouchers is acceptable. £50 of Amazon vouchers and £50 of Next vouchers is unacceptable. The retailer has to have vouchers available to purchase. As there is no cash alternative available, anywhere requested that doesn’t have vouchers available won’t be included in the prize, an alternative has to be found.



The winner of the competition will be contacted via the phone number that is associated with the name and business provided in the survey on 18/07/2017.

6.2 The decision of the Promoter or those nominated by the Promoter is final and no correspondence or discussion will be entered into.

6.3 The Promoter will contact the winner personally as soon as practicable after the Announcement Date, via the phone number we have on the system associated with the name and business provided in the survey.


7.1 Please allow up to six weeks for delivery of the prize.

7.2 The prize may not be claimed by a third party on your behalf.

7.3 The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not available, or has not claimed their prize within 15 days of days of the Announcement Date, the Promoter reserves the right to offer the prize to the next eligible entrant selected from the correct entries that were received before the Closing Date.

7.4 The Promoter does not accept any responsibility if you are not able to take up the prize.


Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.


9.1 The Promoter does not claim any rights of ownership in your competition entry.



If you are the winner of the competition, you agree that the Promoter may use your name, image and town or county of residence to announce the winner of this competition and for any other reasonable and related promotional purposes.

10.2 You further agree to participate in any reasonable publicity required by the Promoter.

10.3 By entering the competition, you agree that any personal information provided by you with the competition entry may be held and used only by the Promoter or its agents and suppliers to administer the competition.


11.1 If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the competition.

11.2 The Promoter reserves the right to hold void, suspend, cancel, or amend the prize competition where it becomes necessary to do so.

11.3 These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.