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HarveyArc

Check out the HarveyArc's most frequently asked questions to find out how to get the best from your new Water Softener.

Which salt do I need for my HarveyArc?

You need the Mini Curve Salt Blocks for the HarveyArc. These blocks are made specifically for the HarveyArc softener and fit neatly into the salt space. Mini Curve Salt Blocks are also lighter and easier to handle than original block salt. The curved salt is lighter (2.15kg per block) and smaller, so it’s easier toRead More...

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What do the lights and sounds on my HarveyArc water softener mean?

When your water softener is operating properly, there should be no light on. The light on the top left of the lid only comes on to let you know that you need to do something. This table shows you what each of the lights and sounds mean:

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How do I reset my HarveyArc softener?

Before you begin: Once your water softener has been set up using WiFi with the myHarvey app, you shouldn’t have to reset it. You would only have to reset it if: You have a power cut or if your WiFi connection is cut off and your i-Lid won’t automatically connect again to your myHarvey app, see Option 1 below YouRead More...

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How do I replace the batteries in my softener?

Before you begin: Your water softener i-Lid uses 4 x AAA Alkaline batteries The i-Lid comes with batteries – these usually last for up to one year. Please ensure that you replace all four batteries at the same time to get the maximum use. For optimum performance, we recommend that you don’t use rechargeable batteries.Read More...

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How will I know when the battery in my HarveyArc softener is running low?

When your battery is running low, you will receive either a notification on your phone or tablet from the myHarvey app (see Option 1), or an audio alert on the softener itself (see Option 2). You can also manually check the battery level (Option 3) Option 1: If you have connected your i-Lid to the myHarvey app YouRead More...

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What data is collected from the myHarvey app?

Full details on how we use your data can be found on our Privacy Policy page. You also agree to these terms when you sign up on our app, when you click ‘Accept privacy policy’.

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HarveyArc

Which salt do I need for my HarveyArc?

What do the lights and sounds on my HarveyArc water softener mean?

How do I reset my HarveyArc softener?

How do I replace the batteries in my softener?

How will I know when the battery in my HarveyArc softener is running low?

What data is collected from the myHarvey app?

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