I am writing to thank you for the £5 Marks and Spencer voucher you sent in response to my participation in your advertising leaflet audit.

I should also like to take this opportunity to belatedly express my complete satisfaction with the way your company has dealt with supplying my softener from enquiry through to installation.

Despite my reservations John assured me that the softener would fit in the cupboard underneath our sink unit. Dave the plumber did an excellent installation in connecting everything to the existing pipework which has already serviced the sink, dishwasher, and washing machine all in a very confined space.

Finally your various payment options are the fairest I have ever come across in that the customer has really nothing to lose by going ahead.

Peter, Herne Bay

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