In accordance with your letter of 1/12/2009, we wish to inform you that we have decided to go ahead with the purchase of the water softener from you and have enclosed a cheque for £. May we take this opportunity to congratulate you first on your product and secondly on all the members of your “team” with which we have been in contact. It is a delight to deal with a company who provide such excellent customer service and we will have no hesitation in recommending your product and company to others. Yours faithfully,

Maidstone, Kent

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