Your fitter Clive, installed a water softener in my house on Monday as arranged. I am writing to say how well everything was arranged and how efficient (and tenacious – it was a tricky installation) Clive was in completing the installation to my requirements.

I am very satisfied and look forward to the water softener showing its paces over the next few weeks.

It is a pleasure to be able to write such a letter in times when good service is very hard to come by.

Wimbledon, SW20

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