Water Softener Direct Debit Set Up
At Culligan Harvey, we offer flexible payment options to help make purchasing and maintaining your water softener simple and convenient. Whether you are setting up a new direct debit, looking for a water softener payment plan, or checking your instalment dates, this guide explains how the process works.
You can use this page to understand:
- how your water softener direct debit is set up
- available payment options
- monthly instalment plans
- direct debit payment dates
- what happens if a payment fails
18 August 2026
Changing your water softener connection is simple using the myHarvey app.
Open the app, navigate to the WiFi settings and select the option to change your network. Follow the on-screen instructions to reconnect your water softener to your new WiFi connection. Once connected, your softener will continue communicating with the app and sending updates when required.
If your connection does not update successfully, check that:
- Your router is switched on
- Your WiFi password is correct
- Your smartphone is connected to the same network
- Your water softener is within WiFi range
The myHarvey app is a smart water softener app designed to help customers manage compatible Harvey water softeners from anywhere.
The app allows you to:
- Check salt levels
- Receive alerts and notifications
- Order salt directly through the app
- Monitor your water softener remotely
- View connection and system status information
The myHarvey app makes it easier to stay on top of your water softener without needing to manually check your system as frequently.
There are several reasons why your water softener WiFi connection may stop working.
Common causes include:
- A change of broadband provider
- A new router being installed
- A WiFi password change
- Weak WiFi signal strength
- Temporary internet outages
If your water softener has disconnected from WiFi, reconnect it through the myHarvey app settings. If problems continue, ensure your router is functioning correctly and positioned close enough to provide a reliable signal.
Compatible Harvey water softeners can work with Amazon Alexa through the myHarvey skill.
To get started:
- Download and set up the myHarvey app
- Connect your water softener to WiFi
- Enable the myHarvey skill in Alexa
- Sign in using your myHarvey account
Once connected, Alexa can provide information relating to your compatible water softener through supported voice commands.
The myHarvey app uses information required to support app functionality and connected softener features.
This may include information used for:
- Account management
- Device connectivity
- Notifications and alerts
- Customer support
- Softener monitoring and performance information
If you would like more information about how your data is used, please refer to the Culligan Harvey Privacy Policy or contact our customer support team.
If you need help changing your water softener WiFi connection, setting up the myHarvey app or reconnecting your water softener to your home network, our customer support team is here to help.
We can assist with:
- WiFi connection issues
- App setup and troubleshooting
- Water softener connection problems
- Alexa integration
- General myHarvey app support
Contact Culligan Harvey for assistance with your connected water softener.
Need help with your payment plan?
If you need support with your water softener direct debit, instalment plan, or financing arrangement, our customer service team is here to help.
We can assist with:
- direct debit setup questions
- changing payment details
- confirming payment dates
- updating bank information
- explaining available payment options
Contact Culligan Harvey for further assistance with your account or payment arrangement.
