It started when the washing machine packed in, and the engineer pointed to the amount of limescale that was on the inside [...]
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We would say go for it, definitely worth getting it done [...]
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I felt a quick note to say what a pleasrue it has been to deal with Harvey Softeners it has been would be in order. From the first view of your website, to a professional non hard sell demo, onto a clean and tidy installation it us hard to see how your service could be [...]
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I would like to purchase the water softener you recently fitted at my home and so I enclose a cheque in the sum of £ I would be grateful for a receipt. Whilst writing I would like to take the opportunity to say that your representative, Gayna, was very helpful and informative during the demonstration [...]
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With reference to your “Rent to Purchase” letter, we would advise that we wish to purchase our Harvey Softener after our third installment on the 1st December 2005, and as requested enclose our cheque for £. We shall therefore be obliged if you will kindly cancel our standing order with the Bank as from the [...]
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A quick note from John and Iris in St John’s to mention the huge effort put in by your installer ‘Dave’. Our gigantic old ‘Fountain’ softener was in a most inaccessible space, some of it below floor level and behind pine panelling. Dave worked like a Trojan in a space less than 22” wide to [...]
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I write further to your letters of 24th February and 13th June regarding the 3 month rental agreement that commenced on 1 April for the softener that was installed at the above address on 15th February. As I am very pleased with the softener, I confirm that I wish to purchase the equipment; therefore, I [...]
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Much has been written about the failure of service departments in general to answer the telephone, let alone provide a service. Yesterday was the second time I have had to call for service from you, and I must express my appreciation for the prompt and friendly handling of my request and the speed of the [...]
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I have today had installed by your plumber Mr Clive Adams at the above address a water softener. I would like to put on record my appreciation for the excellent job Clive carried out at the above property which is a second floor flat under the circumstances. At no time did Clive say he would [...]
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“The installation was straightforward and clean” Before Mrs Taylor had her water softener installed she used to find that her shower screen scaled up after every wash. Now she compares the cleanliness to living in a hotel – she’s able to simply rinse it clean. In addition to the bathroom staying clean, the softened water [...]
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This letter is to say that it was due to the overall image and contents of your promotional booklet that commited us to installing your water softener. The drawings of ‘scale’ and ‘scum’ amusingly captures the irritation and inconvenience of these costly horrors. Obviously the ASA have lost their sense of humour and awareness of [...]
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I am writing to say it was a pleasure dealing with your company for the purchase and installation of our new Harvey Block Salt Water Softener, and am forwarding you the enclosed completed Direct Debit Form as promised. Your Sales Executive Lyn was most helpful and informative when she visited us, about the device and [...]
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I would like to say how pleased we are with the installation and professionalism of your installation engineer Casey Bowden. John [...]
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I just wanted to commend you on your salesman – Adrian Oxborrow. He explained everything very carefully and I was delighted that there were none of the usual sales ‘tricks’ (discount for today only; ringing up office for special discount etc) and no pushiness to get us to sign at all – what a delight! [...]
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You don’t use anything like the amount of soap or shampoo. It’s nice for your hair as well. [...]
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I’d rather do without something else, than do without my softener now [...]
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It’s everything that water touches – all the ceramics in the house, the shower screens, the bath … [...]
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We thought about it too long. We should have done it a good while ago [...]
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I received the discharge pipe you kindly sent me and I thank you. I have completed the installation which I found well within my DIY skills thanks to your very clear and precise fitting instruction which came with the softener. I had previously had a softener which I purchased in 2003 which had a small [...]
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We are very pleased with the Harvey Water Softener fitted earlier in the year and would like to purchase the softener as per the trial period offer. I therefore enclose a cheque for £ as specified in your original letter. Many thanks for the excellent service provided by your demonstrator and the installer. Mark [...]
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Your fitter Clive, installed a water softener in my house on Monday as arranged. I am writing to say how well everything was arranged and how efficient (and tenacious – it was a tricky installation) Clive was in completing the installation to my requirements. I am very satisfied and look forward to the water softener [...]
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“I can feel the difference on my skin” As a landlord with many tenants, Mr Leighton knows a thing or two about cleaning the bathroom. Before having his water softener installed, no matter how much he cleaned there would still be limescale and scum around his taps and shower screen. Now with a water softener [...]
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As a landlord, I’ve noticed such a difference in my own home, that I’m consdering putting one in when I next buy a property [...]
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“Finally, our limescale has gone!” Michael Purcell is recently retired and has never been busier. “I enjoy cycling, canoeing and tennis,” he says. “Although this does lead to pulled muscles, but that’s all part of it I guess!” Michael lives in Caversham, Reading, with his wife and has three grown-up children, a daughter and two [...]
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“Before I had my softener installed I used to go through a kettle a year!” It’s fair to say that many of us would automatically think of soapier water and easier cleaning when imagining the benefits of installing a water softener. Indeed, those are high on the list of advantages, but there are plenty more [...]
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We enclose our cheque for £ in full settlement of the account. Please cancel the direct debit of £ per month after the 3rd payment on 1st March 2010. Thank you for the good service that we have received. AJ and J [...]
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We are extremely pleased with both the results and the installation. Your nice fitter, Dave, was prompt, polite, neat, tidy and did a good job on only two cup of tea to lubricate him. It is also good, in this day and age, to deal with a company that actually manufactures in this country. We [...]
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Now that my Softwater system has been installed for a month, and the system has settled down, we wish to congratulate you on its performance. We are now experiencing the vast difference between the Hard and Soft water supply. Thank you for the service, we will most certainly recommend it to our friends. K [...]
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I had one of your Water Softeners installed last week. It seems to be working well and I am pleased with my decision to have this work done. The plumber you sent, Mr Dave – was unfailingly courteous and extremely helpful in clearing up the disturbance he was forced to make to get the job [...]
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I would like to say how pleased we have been with the entire process of dealing with your company and its products. The salesman who visited us was polite, informative and professional; the installer was neat, tidy and efficient and the unit itself has proved flaweless and continues to meet all the advertising and claims [...]
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You will doubtless recall that I had occasion to request an engineer to visit recently to service our Water Softener which ceased functioning. Following the initial visit a further visit was called for as the machine still did not function. I am happy to report that the fault appears to have been rectified and the [...]
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I am writing to thank you for your kind attention to my problem with my water softener. Your installation manager – Roy Bowden arrived promptly at 8.00am as arranged, and managed to correct the lack of pressure and pipe noises that I had been experiencing. In this world of “like it or lump it – [...]
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“Soft water adds to the quality of life.” Nick Nind is originally from Birmingham but, after 30 years, he moved down south for work. Wokingham became his home and through work friends he met his wife Sue. They have three teenage children: two daughters and a son. “We are both very busy. I have a [...]
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“As far as we’re concerned, it’s a brilliant system.” Originally from a village on the outskirts of Hermitage, Mr and Mrs McNair have lived in West Berkshire for over 60 years. Now living in Streatley, it was when Iain was in the middle of converting their farmhouse that he first thought about purchasing a water [...]
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I am writing to let you know how pleased I am with the water softener installed by your company last June. It has made a big difference to my comfort and I don’t know how I managed without it. It is so good to be able to use the kettle and the steamer (and quite [...]
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“We tell everybody” Like many homeowners, Mr and Mrs Porter didn’t realise that hard water was such a nuisance to their home. Since installing their water softener, they’ve found that things are just a little easier. Mr Porter was noticing that limescale was damaging the bathroom taps and leaving a white stain on the shower [...]
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All you’ve got to do is reload the salt when it runs out [...]
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I enclose a cheque for £ for the rent of one of your water softeners for the trial period of 3 months. We will be in touch later as to whether we will wish to have it installed for the future. Whilst writing I would like to say how impressed we were with the attitude [...]
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Tremendous! Rob Mannix is a semi-retired engineer having worked for 35 years in the nuclear industry. He has two grown-up daughters in their 20s, and lives with his wife Carole in Wantage. “I now work as a self-employed engineer consultant,” says Rob, “which gives me a bit more time for the family and our six-month-old [...]
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“Life is what you make of it, you know.” Alan Tipper from Watlington is a man of few words. He is retired and 80 years old, has three daughters and two grandchildren and if you hear what he’s been up to you wouldn’t believe he’s 80 at all! Alan has just returned from a skiing [...]
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“I wish I had bought one 20 years ago” Jean Hoare is an energetic 82-year-old who still enjoys going to the gym. “The gym is one of my hobbies as I like to keep fit,” says Jean. “I also love gardening, although I do have someone to help with my garden now as I can’t [...]
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“A water softener that meets my needs.” Martin Clark is a retired chemical engineer, so when it comes to soft water he knows what he’s talking about. “I was 35 years in the chemical industry and really enjoyed my job, just as I’m enjoying my retirement now,” he says. Martin is married with two grown-up [...]
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No more limescale Shirley Nunn and her husband David are both retired and enjoy spending time pottering in their home and garden in Wantage. After 25 years working in a bank, followed by various other finance and office jobs, Shirley enjoys nothing more. “I like cooking, knitting, reading and gardening,” says Shirley. “My husband is [...]
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Softer water and softer hair Pat Bosley lives in Didcot, Oxfordshire, and works full-time for the local steam railway museum, the Didcot Railway Centre, as their administration manager. “I’ve worked there for 27 years,” says Pat. “I could have retired, but last year I lost my husband and I’m pretty glad I’m still in my [...]
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Softer water that tastes better too Adrian Evans lives with his wife and grown-up son in Didcot, Oxfordshire. He works in IT (information technology) supervising a team of 10 people working on IT issues for schools and further education organisations in Oxford. “Cloud technology is very popular at the moment,” says Adrian, “but not everyone [...]
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It’s incredible! Pat Williams is in her 70s, a retired teacher and a huge fan of her new Harvey Water Softener. After many years living in Germany where she worked as a deputy head and acting head teacher, she now lives in Abingdon, Oxfordshire, with her cocker spaniel Kali. “Kali is my constant companion,” says [...]
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The service and installation was first class [...]
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It’s easier to keep everything clean, particularly sinks, baths and basins [...]
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I have recently had problems with my Water Softener and received a visit from your Service Engineer, Lee, on Wednesday, 27th January. I am writing to say how impressed I was with the service received from Lee, particularly the courteous and helpful manner in which he conducted himself. He resolved the problem to my complete [...]
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It’s all so much cleaner! [...]
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I enclose a cheque for £ in payment for my water softener. I have found the unit to be the best thing I have ever had. The best thing ever. Please cancel the direct debit after you have taken three payments. Alan [...]
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Please find enclosed cheque for £ being payment for the water softener installed recently. This amount is less the rental for 3 months as per the contract. May I add that I am really happy with my “softener”. It has been very beneficial in many ways and I thoroughly enjoy the taste of clean water [...]
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In connection with terminating the above rental agrreement and paying off the full purchase price (less one rental payment of £ of the water softener supplied and installed by yourselves, I enclose two cheques to the total sum of £ in full and final settlement. PS. In 56 years of married life, one of the [...]
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I am writing to say how pleased we were when Tim came to re-fit our water softener. We have come to live in an old and unusual property – but the softener was fitted by Tim (made it look easy!) He was a delight to meet and have in the cottage – please extend our [...]
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It is now two weeks since my new water softener was fitted, and I am writing to tell you how pleased I am with it. Following your intiial visit on the Wednesday, arrangements were very quickly made by head office for the softener to be installed the following Monday. Tim was most efficient in fitting [...]
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I felt like I must write to you to tell you how impressed I am with my Harvey Water Softener. Not only am I impressed with the softener, but also with the overall service supplied by Harveys from start to finish. From your first visit, where your comprehensive demonstration explains exactly what happens in the [...]
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We are writing to commend the high level of customer service we have received from your staff: a friendly and helpful telephonist, a very efficient and comprehensive demonstration (by Pearl) and, above all, a trouble-free installation by Tim Stretton. Tim left his shoes at the door, put down a cloth to protect the working area, [...]
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Your plumber, Clive Adams, carried out work on the above appliance on Thursday 18th November last. I was very satisfied by his tidy workmanship, and his attitude to the work. While he was working, he suspected that the existing house plumbing near the location of the softener was unsatisfactory; his suggestion as to an easy [...]
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I am writing to thank you for the £5 Marks and Spencer voucher which you sent for answering the advertising audit. It was a very nice gesture to which I appreiate. As to the Harveys Water Softener, fitted by one of your fitters, I am very pleased with the results, as I live in a [...]
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I just wanted to tell you how delighted Nicky and I are with water softener we had installed three weeks ago. The positive effects were instantaneous; everything spotlessly clean, soaps and cleaners dramatically reduced, and skin much happier! I was sceptical at first as to just how much one would notice differences, but they are [...]
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Just over four weeks ago I had fitted one of your companies Water Softeners and I want to put on record my thanks to the members of your team that were involved. My introduction to water softeners in general and yours in particular was via your very attentive and courteous salesman John. John explained how [...]
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This morning I received your letters promoting Water Softeners and felt compelled to write and congratulate on a wonderful product. I purchased one of your units some time ago through. It seemed expensive at the time but it has paid for itself over the years. I was persuaded to buy the unit by two expensive [...]
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“It was refreshing that the pricing options were printed so we had no nonsense about postcode…” Please provide feedback to the company management that it was refreshing that the pricing options were printed so we had no nonsense about postcode pricing which often happens round here and is very offputting. Also good customer service and [...]
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In accordance with your letter of 1/12/2009, we wish to inform you that we have decided to go ahead with the purchase of the water softener from you and have enclosed a cheque for £. May we take this opportunity to congratulate you first on your product and secondly on all the members of your [...]
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We are very pleased with the product and are enjoying the benefits it brings, we are recommending it to our friends. We were also very satisfied with the service we received from both David Gordon and Harvey the plumber. Jean and Steve [...]
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Please find attached a cheque for the sum of £ as full and final payment for the above rental agreement under the terms and conditions of your letter dated 17/06/2009. I presume that you will cancel the direct debit forthwith. I would also at this time congratulate your company for the extremely efficient and consumer [...]
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I am writing to thank you for the £5 Marks and Spencer voucher you sent in response to my participation in your advertising leaflet audit. I should also like to take this opportunity to belatedly express my complete satisfaction with the way your company has dealt with supplying my softener from enquiry through to installation. [...]
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Without question it is a better lifestyle with a water softener than without [...]
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Ropley Alresford Hants SO24 Please find enclosed a cheque for £ for the purchase of our Harvey Softener System. This excludes the first 3 months rental payments of £ a month. Please could you confirm receipt of the cheque, and that you have cancelled the monthly Direct Debit as from October. We are very pleased [...]
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We have been very pleased with the service provided by your Company from the original visit by the representative, the informative installer and the ease of the flexible payment arrangements. I only wish all companies acted in such a truly professional and friendly way. Sandra [...]
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We had our Harvey Water Softener fitted yesterday, by your installer, Dave Beeson. Your sales lady, Lyn Glanville had advised him that it may be a difficult installation and he came prepared to adapt the plumbing as necessary. My husband and I were so impressed with his standard of work and the patience with which [...]
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You fitter Mr Dave – has just left following the installation of my softener. I would like to place on record my appreciation of a job well done. He carried out the work with a minimum of disruption to my complete satisfaction. Coincidentally I had a visit from a plumbing contractor to discuss the renovation [...]
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“The installation was really quick” Mr Luckett wanted to protect the hardware within his bungalow so he requested a free demonstration from one of our engineers. After an informative discussion, he was able to see for himself the areas within his house that could benefit from softened water. With limescale building up within the plumbing, [...]
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There’s absolutely no maintenance, it’s just worry-free [...]
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It was a really easy decision for us [...]
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I am writing to express my appreciation for the professionalism and quality of service demonstrated by your installation engineers. We have had 2 softeners recently from you, one for the above address and another for Park Lane RG40. On both occasions your engineers were punctual, well mannered, professional and efficient in their work, leaving no [...]
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“The water just feels cleaner” When Mr and Mrs Randal had their new bathroom fitted, they wanted to look after their shiny new appliances. Though they were initially skeptical, Nigel the engineer demonstrated the beneficial effects of soft water on the washing machine, boiler, shower and bathroom hardware. They now enjoy the silkiness of the [...]
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We had a new bathroom, and some nice appliances for the bathroom, and we wanted to look after them [...]
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I recently had a water softener installed by your fitter Lee Holloway. I experience poor health and was quite anxious abut having this done and was pleasantly surprised by Lee’s attitude and helpfulness. He was a very pleasant young man who respected my home and my concerns and took great care with the installation, which [...]
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Wouldn’t be without it Sharon Elliott lives in Marlow, Buckinghamshire, with her husband, a medical scientist, and works full-time herself as a nurse and lecturer. “We have lived in Marlow for 23 years,” explains Sharon. “And my husband was born here so it’s his hometown. I do still practice as a nurse, but most of [...]
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Well, the lack of cleaning that’s required, basically. That’s the greatest thing. [...]
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I am writing to thank you for the excellent service you provided with the purchase of the Harvey water softener. It is without doubt, the best service I have been given on any product, ever! John [...]
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We had one of your softeners installed on 28th April 2004. It is running smoothly and we are enjoying the benefits of soft water at last. I have had several people here to look at our set up to see if we could install a softener and everyone has said that it would not be [...]
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Yesterday you installed a Harvey water softener. Today I have been able to check over the work done by Mr Lee Holloway. A magnificent job done in cramped and difficult conditions and left very clean and tidy. Thank you. I thought you might like to know. Tom [...]
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There is one drawback: when we have friends to stay, they spend an awfully long time in the shower! [...]
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