Frequently Asked Questions
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About Water Softeners
About Water Softeners
How much can I save using a water softener?
The amount you can save depends on where you are in the UK. However, based on our findings, we have estimated that you c...
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About Water Softeners
Harvey's Benefits
Can I trade-in my old softener?
Yes, you can trade-in or upgrade your old water softener with Harvey. We recommend to upgrade or switch softeners to ens...
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About Water Softeners
Harvey's Benefits
Can I upgrade my old Water Softener?
Yes, we always recommend that a Water Softener is upgraded to ensure it keeps delivering soft water and exceptional serv...
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Drinking Softened Water
Drinking Softened Water
Is softened water safe to drink?
Yes, softened water is safe for most people to drink. There are some exceptions, such as for babies and people on low-so...
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Drinking Softened Water
Supplying unsoftened water in multiple places
This is usually possible. Our installation team are very skilled with even the most complex installations. During your ...
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Drinking Softened Water
Why do people think that softened water is bad for your health?
Many people believe that drinking soft water is bad for your health because they think that it contains salt from t...
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Harvey's Benefits
Harvey's Benefits
Water Filters
How do I remove PFAS (forever chemicals) from my water?
PFAS – also known as ‘forever chemicals’ – represent a group of thousands of chemicals, with hundreds used c...
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About Water Softeners
Harvey's Benefits
Can I trade-in my old softener?
Yes, you can trade-in or upgrade your old water softener with Harvey. We recommend to upgrade or switch softeners to ens...
Read More
About Water Softeners
Harvey's Benefits
Can I upgrade my old Water Softener?
Yes, we always recommend that a Water Softener is upgraded to ensure it keeps delivering soft water and exceptional serv...
Read More
HarveyArc
HarveyArc
Can I leave the iLid off my HarveyArc?
Although it’s possible to leave the iLid off your HarveyArc, we recommend not to. Keep reading to find out whyR...
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HarveyArc
How do I change the WiFi connection on my softener?
Step 1: Go to settings on your myHarvey app, then scroll to WiFi and select ‘Change’. Step 2: Follow the on-s...
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HarveyArc
How do I set up my HarveyArc water softener and i-Lid?
Before you begin Before you connect your water softener to WiFi, you’ll need to download the myHarvey app and create a...
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Home Care
Home Care
How to stop the water in my iron leaving brown spots and stains?
If your iron is beginning to struggle and is leaving rust-coloured water stains on your clothes or ironing board cover, ...
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Home Care
Water Softener Installation
Indirect vs Direct Water Supply Differences
What’s the difference between an Indirect and a Direct water supply? All houses in the UK are plumbed in through a Dir...
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Home Care
Will a softener remove the greenish white deposit that forms around the valves on my radiator?
The greenish deposits some people find around the plumbing joints in their central heating systems are caused by...
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Loans and Hire agreements
Loans and Hire agreements
Section 2: Loan customers only
When do repayments commence?
The first payment will be notified in the welcome letter which you will receive from the lender once the loan agreement ...
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Loans and Hire agreements
Section 2: Loan customers only
How do I request the current balance of my loan at any time?
The lender will send you an Annual Statement on the first anniversary of the agreement start date and annually thereafte...
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Loans and Hire agreements
Section 2: Loan customers only
What happens if I miss a payment?
If you don’t make the monthly repayments on time your credit rating and your ability to access credit in future may be...
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Section 1: All customers
Loans and Hire agreements
Section 1: All customers
What if I have a complaint about the service provided by Harvey Water Softeners Limited
Simply contact us using the below details: Customer Relations Team Harvey Water Softeners Limited Hipley Street, ...
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Loans and Hire agreements
Section 1: All customers
What happens if I change my mind after signing the loan or hire agreement?
You have the right to cancel the loan or hire agreement for any reason within 14 days of signing it. This is known as th...
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Loans and Hire agreements
Section 1: All customers
What should I consider before applying?
You should make sure that the monthly repayments are going to be affordable. You should be confident that you will have ...
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Section 2: Loan customers only
Loans and Hire agreements
Section 2: Loan customers only
When do repayments commence?
The first payment will be notified in the welcome letter which you will receive from the lender once the loan agreement ...
Read More
Loans and Hire agreements
Section 2: Loan customers only
How do I request the current balance of my loan at any time?
The lender will send you an Annual Statement on the first anniversary of the agreement start date and annually thereafte...
Read More
Loans and Hire agreements
Section 2: Loan customers only
What happens if I miss a payment?
If you don’t make the monthly repayments on time your credit rating and your ability to access credit in future may be...
Read More
Water Filters
Harvey's Benefits
Water Filters
How do I remove PFAS (forever chemicals) from my water?
PFAS – also known as ‘forever chemicals’ – represent a group of thousands of chemicals, with hundreds used c...
Read More
Water Filters
Does a Reverse Osmosis system restore minerals after filtration?
No, our range of RO systems do not re-mineralise by default but this is generally down to personal choice. If you wish t...
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Water Filters
Can Reverse Osmosis and In-Line Filter systems be used for drinking and cooking purposes?
Yes, both reverse osmosis systems and in-line filters can be used for drinking and cooking purposes. However, reverse os...
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Water Hardness Facts, Myths and More
Water Hardness Facts, Myths and More
What is Soft Water?
Soft water contains little or no dissolved calcium or magnesium, referred to as soft due to its simpler composition. It ...
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About Water Softeners
Harvey's Benefits
Water Hardness Facts, Myths and More
Is there a legal requirement to fit a water softener?
The short answer is no. But let’s get into the long, nuanced answer. The Building Regulations 2010 Conservation of...
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Water Hardness Facts, Myths and More
Does a water softener remove fluoride?
Fluoride levels are not affected when you fit a water softener. A Harvey water softener only exchanges positivel...
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Water Softener Installation
Home Care
Water Softener Installation
Indirect vs Direct Water Supply Differences
What’s the difference between an Indirect and a Direct water supply? All houses in the UK are plumbed in through a Dir...
Read More
Home Care
Water Softener Installation
Is a water softener compatible with a biological waste tank, cesspit or septic tank?
Biological waste tanks can be shared between several houses and they make use of a bacterial process that breaks down th...
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Water Softener Installation
What if I move home?
If you move home you can easily take your Harvey water softener with you! Our systems can be removed and reinstalled in ...
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Water Softener Salt
HarveyArc
Water Softener Salt
Which salt do I need for my HarveyArc?
You need the Mini Curve Salt Blocks for the HarveyArc. These blocks are made specifically for the HarveyArc softener and...
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Water Softener Salt
Can I still use my block salt in the HarveyArc?
No, original block salt does not fit the HarveyArc. The Mini Curve Salt Block is made specifically for the HarveyArc and...
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Water Softener Salt
How much salt do I get when my water softener is installed?
When your water softener is installed, our installer will supply you with three packs of salt, some of which will be use...
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Water Softener Servicing
Water Softener Servicing
Does my water softener need servicing?
Unlike other water softeners on the market, our water softeners do not require any Unlike other water softeners on the m...
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Water Softener Servicing
My water softener isn’t functioning correctly – what should I do?
Our water softeners have been designed with easy maintenance and ownership in mind and should keep running smoothly as l...
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Water Softener Servicing
How do I book in a service?
Our water softeners don’t need any regular, routine servicing. We’ve designed them with easy maintenance and ownersh...
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Water Softener Technology
Water Softener Technology
Do bacteria grow in a water softener?
There will be bacteria in your water softener, but it is not harmful bacteria. Bacteria are found everywhere ...
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Water Softener Technology
How much water flows through the softener in between regenerations?
Typically, we’ve measured that around 402 litres of water flows through the water softener between regenerations, tho...
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Water Softener Technology
Does a Harvey Water Softener™ use a ‘backwash’?
Harvey water softeners supplied to UK households do not need to use a backwash cycle. A backwash cycle is a fea...
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