How do I set up my HarveyArc water softener and i-Lid?

Before you begin

  • Before you connect your water softener to WiFi, you’ll need to download the myHarvey app and create an account using your email and password to register
    • If you already have a Harvey shop account, you can use these login details
  • You can set the app up on multiple phones/tablets
  • The app required the following operating systems:
    • Apple iOS – version 13 or later
    • Android OS – version 6.0 or later

myHarvey app login screenapp screen to create account myHarvey app

Setting your softener up

Once you have logged in to the myHarvey app, you’ll need to:

  • Step 1: Scan the QR code located on the label under the i-Lid, or manually insert the DSN and SSN number (note: this will be done by your installer unless you are fitting yourself)
    • Note: These DSN and SSN numbers can be found on the underside of the i-Lid.

app screen to scan QR code for HarveyArcapp screen to add i-Lid codes for HarveyArc

  • Step 2: There is a red tab sticking out of the top of the i-Lid from the battery compartment. Pull this red tab out (making sure you hold down the compartment lid so it doesn’t pop off). This activates the batteries
  • Step 3: This step is required as an automatic sensor check will take place. Failure to do this will result in an unsuccessful pairing attempt. To ensure successful WIFI pairing a critical step in the process is described here. After scanning the QR code (page 3 of instruction manual) please ensure the salt lid is placed either on a flat surface or in situ on the softener itself.
  • Step 4:When prompted by the myHarvey app, turn the i-Lid on by pressing and releasing the button once on the top of the i-Lid.
  • Step 5: Wait for the blue light to start flashing – this pairs your myHarvey app with your water softener.
    • Note: If the softener looks like it’s not turned on, make sure the batteries have been activated by removing the plastic tab in the battery compartment
  • Step 6: When the myHarvey app has found the i-Lid, press ‘join’. Select your network and enter your WiFi password to complete the connection.
    • Note: Your phone and the i-Lid will need to be close to one another to make sure they connect, and both within reach of the WiFi router to connect to the network.
  • Step 7: Your myHarvey app has been successfully connected when you hear a beep and the blue light on the i-Lid is no longer flashing.
    • Note: You can change the name of your softener in the settings section of the app at any time, and Alexa will use this name when using the Alexa skill, see

Notifications and audio alerts

You will automatically have notifications and audio alerts turned on when you set up the softener. For information on how to turn them off after set up, see How do I turn on or change myHarvey app notifications?

Turn on notifications myHarvey app

Further help

If you’re unable to find help within the FAQs in the myHarvey app, please contact our Installations team – you can find their details on our Contact page.

 

 

 

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