How do I change the WiFi connection on my softener?
19 August 2021
Step 1: Go to settings on your myHarvey app, then scroll to WiFi and select ‘Change’.

Step 2: Follow the on-screen instructions. You will be asked to input your new WiFi username and password into the myHarvey app during this process.

Step 3: Your WiFi network will then be updated in the myHarvey app.
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Will my subscription amount change?
We have the right to increase the subscription price each year, any price increase will be applied on the annual anniver...
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Can I select a specific date for the direct debit to be taken
Yes – you can do this when you set up your plan. First payment will be taken 15 days to 6 weeks after your installatio...
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What date will my direct debit be taken?
On the date set out in your order confirmation email and subsequently each month on the same date....