What happens if my direct debit fails?
3 November 2025
If we cannot collect payment using your chosen payment method, we will email you to let you know and your ArcCare Plan will be put on hold. We will try to take payment again within 5 days, up to a maximum of 3 attempts. If we have still not been able to take payment after this, we will cancel the ArcCare Plan without liability and no refunds will be due to you.
ArcCare
Will my subscription amount change?
We have the right to increase the subscription price each year, any price increase will be applied on the annual anniver...
ArcCare
Can I select a specific date for the direct debit to be taken
Yes – you can do this when you set up your plan. First payment will be taken 15 days to 6 weeks after your installatio...
ArcCare
What date will my direct debit be taken?
On the date set out in your order confirmation email and subsequently each month on the same date....
