FAQs Categories: Installation

What if I move home?

A Harvey Water Softener™ can be easily removed and fitted in any house, bungalow, flat or apartment. When moving, you can isolate your water softener from the mains supply to disconnect it. This is relatively straightforward if you have basic plumbing knowledge. Please follow your instructions manual or give our team a call. Before reinstalling,

Can a water softener be installed in a first-floor flat?

Our water softeners can be installed in any kind of property – a house, bungalow, flat or apartment. The only requirement is that the property has its own water supply with a stopcock somewhere that turns off the water to the property, and only the property. During your free demonstration, our representative will discuss the

Can a water softener be fitted with a fixed film sewage system (septic tank)?

Case Study 1.0 Introduction Tony Frost, Aquafocus, had expressed concerns at a British water focus group meeting that the water softener industry was getting an unfair reputation for affecting small single household sewage treatment plants. It was agreed by the focus group that Richard Munden would trial the Harvey Water Softener™ and report on the

How long does an installation take?

The average install usually takes between 3-4 hours, however this can vary if the installation is more complex. The complexity of the install will be discussed in your demonstration appointment, if you have any questions, please contact the team.

When will my plumber arrive?

We will either make a morning or afternoon appointment for your installation. If you have a morning install, the arrival time will be between 8-9am, and an afternoon slot between 12-2pm.

How long do I have to wait for an installation?

We aim to get an installation booked for the next available appointment, but can’t guarantee how long this will be. If you want an earlier installation, we can put you on our waiting list. With your name being on here, we can call you to bring your install date forward if an earlier slot becomes