Frequently Asked Questions

Learn whether you can use broken water softener salt, why salt blocks break, whether broken salt is a problem and how water softener salt usage is calculated.

Learn how water softener direct debit set up works, including payment plans, instalments, financing options, payment dates, and what happens if a payment fails.

Learn what APR means, what to consider before applying for finance, how credit checks work, what annual percentage rate means and how the total amount repayable is calculated.

Learn which boilers work with a water softener, including combi boilers, aluminium heat exchangers and Ideal boilers. Discover how softened water and boilers work together and what to consider before installation.

Learn whether there is a legal requirement to fit a water softener, UK building regulations for water softener installation, separate drinking water taps and how water softeners help stop limescale.

Learn about loan and hire agreements, requesting loan balances, overpayments, early repayment options, declined applications and your statutory cooling off period.

Find out what happens to your water softener when you move home, whether you can take it with you and what options are available if you move house during your plan.

Learn how to connect your water softener to WiFi, use the myHarvey app, troubleshoot connection issues, set up Alexa and manage your connected water softener.

Learn about Culligan Harvey water softener costs, payment plans, repayment dates, missed payments, filter payments and refund options if you cancel.

Discover how a water softener can help reduce appliance maintenance, lower detergent use, prevent limescale build-up and potentially save money in hard water areas.

Find out whether you can trade in your old water softener, upgrade to a newer model and explore your options when replacing an older water softening system.

Learn how reverse osmosis works, the difference between reverse osmosis and inline filters, what contaminants reverse osmosis can remove and which water filtration system is right for your home.

Learn when water softener salt is delivered, how long delivery takes, what happens if you run out of salt and what to do if you use more or less salt than expected.

Learn how much water softener salt is supplied with installation, how long a water softener demonstration takes, what happens during an installation appointment and water softener salt delivery options.

Learn how to contact Culligan Harvey about your water softener, arrange water softener repairs, book maintenance visits, make a complaint or discuss cancellation options.

Learn how Arcare works, how water softeners are covered, when health checks are due and how to manage or amend your water softener maintenance plan.

Find out how to book a water softener service, when engineers arrive, what to do if your water softener is not functioning correctly and when a repair may be needed.

Learn whether you need a filter with a water softener, how water softener filters work, when water filter replacement is needed and the benefits of filtered, unsoftened drinking water.