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When will my plumber arrive?

We will either make a morning or afternoon appointment for your plumber installation. If you have a morning install, the arrival time will be between 8-9am, and an afternoon slot between 12-2pm.

Frequently Asked Questions

Indirect vs Direct Water Supply Differences

What’s the difference between an Indirect and a Direct water supply? All houses in the UK are plumbed in through a Direct or Indirect system of water supply. Direct and Indirect plumbing systems are how cold water is passed through the pipework in and throughout your home. There are some key differences between a DirectRead More...

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Is a water softener compatible with a biological waste tank, cesspit or septic tank?

Biological waste tanks can be shared between several houses and they make use of a bacterial process that breaks down the waste. The managers of these systems are often wary of anything that seems like it might be a risk to this process. However, a great deal of work has been done, much of itRead More...

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What if I move home?

A Harvey water softener can be easily removed and refitted in any home, whether it’s a house, bungalow, flat or apartment. It’s possible to move it and reinstall it yourself. We can also move it for you, or you could ask your removals company or a plumber to quote for moving a water softener if you need any specialist help. Before you move There are someRead More...

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When will my plumber arrive?

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Frequently Asked Questions

Indirect vs Direct Water Supply Differences

Is a water softener compatible with a biological waste tank, cesspit or septic tank?

What if I move home?