Customer experience feedback rate satisfaction experience five star rating placing wooden blocks on blue background

Apply Now: Customer Service Assistant

Woking, UK

Job Description

We’re looking for customer focused and enthusiastic individuals to join our busy and fast-growing customer service team, based in our Head Quarters in Woking. Working within our busy customer service department, you’ll support our new and existing customers with their queries whilst simultaneously providing expert product support. You will be a first-point contact for our team of Service & Installation Engineers and Salt Delivery Drivers. Within this role, you will also be responsible for coordinating their diaries to ensure prompt servicing appointments are provided for all our customers. This is an essential part of our business, so having a ‘can do’ attitude and the ability to provide an exceptional level of customer service is vital.

You will be able to deal with a high volume of inbound/outbound telephone calls, as well as proficient in managing installation/service-related queries that arise. The level of customer experience that you deliver via telephone and other forms of correspondence will be exceptional, and this will help drive positive customer feedback and satisfaction for the business as a whole.

What do I need for this role?
  • Excellent communication skills
  • Proficient in the use of Microsoft Word & Excel in a MAC-based environment
  • Strong attention to detail
  • Able to work on own initiative or as part of a team
  • Providing an exceptional customer experience
  • Confident in making decisions that are customer-focused
  • Great at problem-solving
  • 25 days holiday & bank holidays
  • Personal development opportunities
  • An ongoing training programme
  • Employee discounts & staff incentives
  • Performance-related bonus package
  • Competitive Salary
Who are we?

Harvey Water Softeners is the UK’s number one Water Softener company. We assemble, sell, and install Water Softeners, primarily for home use. We also offer a range of Drinking Water Solutions (filters, taps, jugs, water filter systems, and more). We are committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment. We are part of Culligan International, the world’s leading provider of premium drinking water and treatment solutions. Customers are at the heart of what we do, and we believe that having a talented and hard-working team will help bring all our customers first class service.

Apply Now

If you feel you’re the ideal candidate, please fill in the form (along with an attachment of your most up-to-date CV), and a member of our team will contact you soon to discuss the role further!

Customer Service Assistant - Job Application