We are writing to commend the high level of customer service we have received from your staff: a friendly and helpful telephonist, a very efficient and comprehensive demonstration (by Pearl) and, above all, a trouble-free installation by Tim Stretton.

Tim left his shoes at the door, put down a cloth to protect the working area, explained clearly the options available, carried out the installations quickly and efficiently, cleaned up thoroughly afterwards and gave us clear instructions for using the unit. In short, Tim’s attitude to his work is a tribute to your training programme.

This is the kind of service customers have a right to expect but too often do not receive; but that is not why we are writing to you. We are writing to commend Tim’s cheerful demeanour and his friendly and helpful attitude which we consider was above and beyond the normal call of duty. For example: to fit the unit it was necessary to remove the shelf from a double floor-standing kitchen cupboard. Unlike most fitters who would never have left it at that, Tim cut the shelf to the reduced size of the cupboard and re-modelled the off-cut into a support for the shelf. Nothing was too much trouble and the whole experience was happy and calm. You would have been proud of him – and the only problem we were left with was deciding where to put a few displaced saucepans! Thank you, Harvey, and thank you Tim.

John, Kent

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