What do I do if I have a leak?
In the event of a leak, please contact our team on 01483 753400. They will be able to give you the best advice to sort the issue and arrange an engineer visit should this be needed.
Our opening hours are:
Monday to Friday 8am to 8pm
Sat 9am to 4pm
Sundays & Bank Holidays - Closed
In the meantime, to turn off your water softener follow this link:https://www.harveywatersofteners.co.uk/faq/how-do-i-turn-my-bypass-valve-and.
More from Turning the water softener off
It's always advisable to turn the water softener off when having an extended holiday as a precaution. However, if no water is being used while you are away, the water softener will not function anyway.
Rest assured, when we install all of our water softeners, we always fit a bypass to allow you to cut the supply of water to your water softener.
On installation, your Harvey Water Softener™ will have been turned on. The inlet and outlet valves should be inline with the pipework and the bypass will be cutting across the pipe.