When will I receive my refund/replacement product?
16 September 2024
We will endeavour to process your refund or replacement within 14 days of receiving your return in our warehouse (providing your returned items are eligible for return/refund). All refunds will be processed using the payment method used in the original purchase.
Refunds may take between 3 and 5 working days to appear in your account depending on your payment method or your bank or building society.
ArcCare
Can I select a specific date for the direct debit to be taken
Yes – you can do this when you set up you plan. First payment will be taken 15 days to 6 weeks after your installation...
ArcCare
What happens if my direct debit fails?
You will be contacted via email by GoCardless who will try 3 more times to collect the monthly payment. If all 4 attempt...
ArcCare
What if I need to contact you about my water softener?
You can contact the Harvey Team by calling on 01483753404 or by emailing [email protected]....
ArcCare
Do I have to sign up to ArcCare right from the start?
No, as long as you sign up within the first 90 days after your installation, you can request to sign up to ArcCare – y...
What if I want to move house during the plan?
We can help you with that – you can keep your existing plan in place and we can help with the uninstallation and reins...