When will I receive my refund/replacement product?
16 September 2024
We will endeavour to process your refund or replacement within 14 days of receiving your return in our warehouse (providing your returned items are eligible for return/refund). All refunds will be processed using the payment method used in the original purchase.
Refunds may take between 3 and 5 working days to appear in your account depending on your payment method or your bank or building society.
Drinking Softened Water
Is softened water safe to drink?
Yes, softened water is safe for most people to drink. There are some exceptions, such as for babies and people on low-so...
Loans and Hire agreements
Section 2: Loan customers only
When do repayments commence?
The first payment will be notified in the welcome letter which you will receive from the lender once the loan agreement ...
Loans and Hire agreements
Section 2: Loan customers only
How do I request the current balance of my loan at any time?
The lender will send you an Annual Statement on the first anniversary of the agreement start date and annually thereafte...
Loans and Hire agreements
Section 2: Loan customers only
What happens if I miss a payment?
If you don’t make the monthly repayments on time your credit rating and your ability to access credit in future may be...
Loans and Hire agreements
Section 2: Loan customers only
Can I make overpayments or repay the loan in full early?
Yes. You can make overpayments and repay early at any time. Contact the lender to increase the monthly payments or make ...
Loans and Hire agreements
Section 2: Loan customers only
What is meant by the total amount repayable?
This is the total amount you will repay over the term of the loan if you make all the repayments on time. It’s the tot...