When will I receive my refund/replacement product?
16 September 2024
We will endeavour to process your refund or replacement within 14 days of receiving your return in our warehouse (providing your returned items are eligible for return/refund). All refunds will be processed using the payment method used in the original purchase.
Refunds may take between 3 and 5 working days to appear in your account depending on your payment method or your bank or building society.
ArcCare
Will my subscription amount change?
We have the right to increase the subscription price each year, any price increase will be applied on the annual anniver...
ArcCare
Can I select a specific date for the direct debit to be taken
Yes – you can do this when you set up your plan. First payment will be taken 15 days to 6 weeks after your installatio...
ArcCare
What date will my direct debit be taken?
On the date set out in your order confirmation email and subsequently each month on the same date....
ArcCare
What happens if my direct debit fails?
If we cannot collect payment using your chosen payment method, we will email you to let you know and your ArcCare Plan w...
ArcCare
What if I need to contact you about my water softener?
You can contact the Harvey Team by calling on 01483753404 or by emailing [email protected]....
ArcCare
Do I have to sign up to ArcCare right from the start?
No, we have different ArcCare plans depending on when your HarveyArc was installed. Please review our website page or ta...
