ArcCare
ArcCare
What if I want to move house during the plan?
We can help you with that – you can keep your existing plan in place and we can help with the uninstallation and reins...
Read More
ArcCare
Will I get a refund on any payments made if I cancel?
No, you will not be entitled to a refund of any payments made before the cancellation of your plan takes effect....
Read More
ArcCare
What if I want to cancel?
For all other ArcCare plans, you can cancel your ArcCare plan at anytime by giving 30 days’ notice to customercare...
Read More
ArcCare
How is my softener covered for 20 years?
Provided you have an active subscription plan and all payments have been made in accordance with the plan, if your water...
Read More
ArcCare
How is my direct debit set up?
Your direct debit is set up via our partners at GoCardless, you will receive an email requesting your details. We will n...
Read More
ArcCare
When is the filter replaced?
If a filter replacement is included in your plan, this will occur yearly during your water softener health check....
Read More
