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What do I do if I have a leak?

If you spot a water softener leak, then it’s best to contact us as soon as you canOne of our expert team will be on hand to give you the best advice to sort the issue or arrange for an engineer visit. Our service specialists are available at the times below  you’ll find all our contact information here 

Switching off your water softener 

If you need to temporarily switch off your water softener, or divert the water past it, then you can do that using the bypass valves.  

You’ll find the bypass valves on the pipes coming out of the water softener. The diagram below is a guide of what to look for. Each installation is different, so the appearance might differ slightly. If you’re unsure of what to do, just contact our expert team who will guide you through. 

3 valve bypass

Push bypass/All-in-one bypass (from 09/2020)

Follow this link for more information about switching off your water softener. 

Your Harvey water softener should run smoothly as long as you keep the salt topped up – there’s no need for routine servicing. But if you’ve noticed a problem with your water softener or you’d like to book a maintenance visit, please contact our expert team who will be happy to help. Contact us