HarveyArc
ArcCare
What if I want to cancel?
You can cancel your ArcCare package at anytime by cancelling your Direct Debit with your bank and letting us know on hel...
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ArcCare
How is my softener covered for 20 years?
If you have unbroken payment history, and if your water softener gets beyond economical repair then we will replace your...
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ArcCare
How is my direct debit set up?
Your direct debit is set up via our partners at GoCardless, you will receive and email requesting your details. We will ...
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ArcCare
When is the filter replaced?
Your filter cartridge is replaced yearly during your home visit for your water softener health check...
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ArcCare
How will I know when my water softener health check is due?
We will contact you when your annual health check is due so that we can schedule an appointment for you. You must inform...
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ArcCare
When and how can I add/remove parts of the plan
At the end of the first full year. You can notify us of amendments to your agreed plan prior to your first payment or at...
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