HarveyArc
ArcCare
What if I want to move house during the plan?
We can help you with that – you can keep your existing plan in place and we can help with the uninstallation and reins...
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ArcCare
Will I get a refund on any payments made if I cancel?
No, you will not be entitled to a refund of any payments made before the cancellation of your plan takes effect....
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ArcCare
What if I want to cancel?
For all other ArcCare plans, you can cancel your ArcCare plan at anytime by giving 30 days’ notice to customercare...
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ArcCare
How is my softener covered for 20 years?
Provided you have an active subscription plan and all payments have been made in accordance with the plan, if your water...
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ArcCare
How is my direct debit set up?
Your direct debit is set up via our partners at GoCardless, you will receive an email requesting your details. We will n...
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ArcCare
When is the filter replaced?
If a filter replacement is included in your plan, this will occur yearly during your water softener health check....
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