Frequently asked Questions banner with images of appliances, search, messaging, and question marks.

How do I know when to change my salt?

For pre November 2020 Harvey water softener models (HV3, HV4 etc.)  you can check how much salt is in your salt chamber simply by looking through the clear lid of your water softener. The red line inside is the indicator to look for to know when to refill salt in your water softenerIf you have a HarveyArc, you can add extra blocks when the Mini Curve salt block reaches the front edge of the casing or by checking the myHarvey App. 

Refilling your water softener salt is simple. Follow these instructions to refill your water softener  

How much salt will my water softener use? 

The amount of salt your water softener uses will depend on a number of factors such as how many people are in your household and how much water they typically use. It will also depend on the settings of your water softener – the installer calibrates it according to the hardness of your water supply by adjusting the unit’s gearing. 

If you need to order more salt, you’ll find more information about water softener refill salt choices here. 

To keep your water softener running smoothly, you’ll need to replace the salt in your system regularly. Check the salt chamber – if your water softener salt is running out, stock up on pure A-grade quality salt for home delivery from our online shop. Buy now.