Your userguide

 

Got a Harvey Water Softener and need a little help with it? Our guide covers everything from what it does, to how to fill it with block salt and who to contact if you have any questions or service enquiries.

You can view and download the guide here: HWS Owners Guide_Digital.pdf

HANDY TIPS

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HOW IT WORKS

A water softener works by removing the magnesium and calcium present in your water supply through a process of ion exchange, turning it from hard water to softened water.

Find out more here: https://www.harveywatersofteners.co.uk/water-softener/how-it-works

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LAUNDRY & WASHING

Softened water will reduce the amount of detergent you need. Now you'll only need small quantities of fabric conditioner, washing powder or liquid.

Why not try our Harvey Washing Powder? Find out more here: https://www.harveywatersofteners.co.uk/products/washing-powder 

We don't recommend that you use softened water in steam irons.

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KITCHEN & BATHROOM

You’ll need less time and fewer cleaning products to make your kitchen and bathroom shine.

More info here: https://www.harveywatersofteners.co.uk/water-softener/benefits/fewer-products 

The element inside your kettle might change colour once you start boiling softened water – this is perfectly normal.

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FOOD & DRINK

Softened water is safe to drink, more info here: https://www.harveywatersofteners.co.uk/water-softener/faqs/softened-water-safe-drink.  

If you are on a low sodium diet, it isn’t recommended to drink softened water. It's advised not to mix baby feed with softened water.

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GARDEN & PLANTS

We recommend that you continue to use hard water to water your garden.

That’s why your outside tap should still be on the hard water supply, more info here: https://www.harveywatersofteners.co.uk/water-softener/faqs/can-i-use-softened-water-my-garden.

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PETS

Check with your aquarium supplier before using softened water. Softened water is safe for your pets to drink unless they are on a low sodium diet.

CARE

 

WHY DO I NEED TO USE BLOCK SALT?

For replenishing the salt supply of your Harvey Water Softener, find out more here: https://www.harveywatersofteners.co.uk/water-softener/faqs/why-do-i-need-water-softener-salt

 

WHERE CAN I BUY BLOCK SALT FOR MY WATER SOFTENER?

We sell the block salt you need in convenient blocks of 3, 6, 9, 12 and 21: https://www.harveywatersofteners.co.uk/product-shop

 

WHAT HAPPENS IF I DON’T REPLENISH THE BLOCK SALT?

Without block salt, your water won’t be softened, more info here: https://www.harveywatersofteners.co.uk/faq/what-happens-if-i-run-out-salt

 

HOW DO I PUT IN THE FRESH BLOCK SALT? 

Follow the steps here: https://www.harveywatersofteners.co.uk/faq/how-do-i-refill-block-salt 

 

OUR PROMISE 

Your Harvey Water Softener comes with a one year guarantee. For this to remain valid, you need to use block salt purchased from Harvey Water Softeners or one of our approved suppliers. All our water softeners are approved by the Water Regulations Advisory Scheme (WRAS).

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