Frequently Asked Questions

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Water filters

Simply unscrew your old one (same movement as a lightbulb) then screw the new one in. Once the water runs clear, you have successfully replaced your water filter. 

 

...

We recommend that you replace your filter on a yearly basis as bacteria can build up in the filter after a year.

 

Filter direct debits come out the 1st working day of the month they are due.

You can find this on your quotation. If you are unsure or cannot find your paperwork, simply call our salt and filter department on 01483 753 402 and we can advise you over the phone.

You can purchase a new filter cartridge from either our website here or over the phone, by calling our salt and filter department on 01483 753...

It is completely up to you if you have a filter installed along with your water softener.

The filter cartridge is for your drinking water. It removes the taste and odour of chlorine and any sediments such as sand or rust from your drinking water.

Once you receive your filter through the post, simply untwist the old filter and twist the new filter in place as if you were changing a light bulb. Once the new filter is in place, run the tap...

Turning the water softener off

It's always advisable to turn the water softener off when having an extended holiday as a precaution. However, if no water is being used while you are away, the water softener will not function...

Rest assured, when we install all of our water softeners, we always fit a bypass to allow you to cut the supply of water to your water softener. You will find two blue levers that can cut the...

In the event of a leak, please contact our service department on 01483 753414 or alternatively 01483 753413. They are on hand to help guide you and will endeavour to resolve the issue with you...

On installation, your Harvey Water Softener will have been turned on. The inlet and outlet valves should be inline with the pipework and the bypass will be cutting across the pipe. The outlet,...

Warranty

We will contact you when your initial guarantee expires to give you the option to opt into the extended warranty. You can also gain further information about our extended warranty by...

In the event of failure or breakdown of your water softener, all labour and parts will be supplied as part of this scheme. We will be able to provide you with the full t&cs for our extended...

Your water softener has an initial guarantee against all remedial, work, parts and labour. To give you added peace of mind, we also offer an extended warranty which you can opt into once your...

Servicing

We will find a convenient time for you to fit this in. We always try to make sure one of our engineers is with you as quickly as possible.

Call our team on 01483 753414 to find out more. This depends on the service your water softener needs. The team will confirm this with you at the time of booking your appointment.

Usually within an hour. Although, this can depend on what is required.

Once your date has been arranged, the engineer will contact you the evening before to give you a 2-3 hour time slot.

Call us on 01483753414.

Sorry to hear that you are having a problem with your water softener. Our standards are very high and faults are extremely rare but on the off chance that you do suspect malfunction, please call...

A Harvey Water Softener doesn't require any servicing. Our water softeners have been designed and manufactured to not require any regular servicing.

Other water softeners need maintenance...

3 month trial

Simply let us know. We will organise to uninstall the water softener. And you will then be refunded any rental payments minus any charges for salt or additional products, such as the 3 way taps....

You will be put onto an automatic payment plan that you sign up for during your demonstration appointment. Please remember what option you have signed up for and let us know if you decide to...

Your water softener will be installed on a date that is convenient to you and your trial will begin on that day. You will have already decided what payment plan you would like to go ahead with (...

You can try a Harvey Water Softener for 3 months and experience the full benefits of softened water.  During the trial, you will pay a monthly rental payment. If you are happy with the...

Salt

The water softener will stop softening your water, so it needs to be filled up with salt again. Otherwise you will revert back to having hard water.

Our water softener is designed for block salt. We wouldn’t recommend using granular or tablet salt as it can block the tray and cause problems with the brine valve etc.

The clear lid on our water softener makes it easy for you to check your salt.

The red line inside shows you when to refill or re-order your block salt. If you can see the red line...

When ordering salt from our website, we would expect you to receive your salt within 2-5 working days. 

Using the grip points on the salt block, place each block in with the grips facing you / the front of the water softener.

...

They might be stuck or have crystallised. To resolve this, boil a kettle of water and wait 5 - 10 minutes for it to cool it down slightly. Pour about a mugs worth of water around each salt block....

No - broken salt will not cause any issues and can be used in the usual way.

Yes - it’s perfectly usable. If the salt is in a few broken pieces, simply stack them in the water softener as if they were a block again. Avoid putting the finer pieces in the water softener.

From time to time, salt can break or chip when it’s in storage or during its journey to you.

This is perfectly normal and a harmless issue. One block goes down faster as this is where the brine valve is located in the water softener.

The salt is always drawn...

No. The block is made from pure food grade salt and contains no anticaking or any other chemical.

Some water softening salt products do contain anticaking agents but the design of the brine...

The average is one block per person, per month. The amount depends on factors such as water usage and number of people in your household so this can vary.

The block salt sits in 10 mm of water. Before a regeneration starts, that water is saturated with salt. After the regeneration the brine is replaced with fresh water which then dissolves more salt...

Salt comes in many forms (block, tablet, granular) and is loaded into the water softener in order to mix with a reservoir of water and dissolve into brine solution. 

The brine solution is...

Salt is an essential that keeps your water softener running smoothly and supplying your home with softened water 24 hours a day.

A Harvey Water Softener works by removing the calcium and...

Installation

We aim to get an installation booked for the next available appointment, but can’t guarantee how long this will be. If you want an earlier installation, we can put you on our waiting list. With...

We will either make a morning or afternoon appointment for your installation. If you have a morning install, the arrival time will be between 8-9am, and an afternoon slot between 12-2pm. 

The average install usually takes between 3-4 hours, however this can vary if the installation is more complex. The complexity of the install will be discussed in your demonstration appointment,...

Case Study

1.0 Introduction

Tony Frost, Aquafocus, had expressed concerns at a British water focus group meeting that the water softener industry was getting an unfair reputation for...

Our water softeners can be installed in any kind of property – a house, bungalow, flat or apartment. The only requirement is that the property has its own water supply with a stopcock somewhere...

A Harvey Water Softener can be easily removed and fitted in any house, bungalow, flat or apartment.

When moving, you can isolate your water softener from the mains supply to disconnect it. ...

Harvey Water demonstration

It takes roughly an hour.

You can select a date and time when booking your demonstration with the team in the office.

In a demonstration, our expert demonstrator will assess your property to see which water softener is suitable for you - giving details of sizes, model names etc. as well as advising on where the...

A demonstration is a free home survey of softened water, one of our expert demonstrators will show you the difference between hard and soft water. They will compare your current hard water with...

Around the home

Ion Exchange Softened Water and Domestic Central Heating Systems

There is ongoing conflict about the suitability of filling the domestic central heating system with ion exchange softened...

The Heating and Hotwater Industry Council (HHIC) have a Q&A in its consumer guide about protecting your boiler and heating system. Here's what is said regarding limescale, softened water and...

Softened water feels different when compared to hard water, because it doesn’t leave deposits on your skin. It is important to remember that when using soap you can reduce the amount you use, as...

Razor blades last longer with softened water.

From research we found that razor blades lasted seven weeks in soft water, while only two weeks in hard water.

Enjoy a more comfortable ...

Below is a guide to calculating your household figures to comply with the Code for Sustainable Development:

...

The UK Water Trade Association (UKWTA) has published studies into the benefits of softened water for health and home. The study showed that:

● softened water reduces maintenance and...

The scale is softened to a point where it becomes a minimal concentration of hardness, which comes out your tap.

The hard water comes into the house with a hardness of approximately 300 ppm...

You can use a water softener with a septic tank, cesspit, package sewage treatment plant or biological waste tank. The brine is safely disposed of.

The slight increase in sodium levels from...

Some types of fish, particularly tropical fish, require special water conditions. Before filling a fish tank with softened water, we advise checking with your specialist provider. 

Yes. Our water softeners are designed and manufactured in England to suit UK homes and plumbing systems.

UK plumbing systems used to be indirect with water storage tanks in the roof. This...

Yes, you absolutely can. There is a great deal of misinformation regarding central heating and water softening. A boiler that has an aluminium heat exchanger will perform better with softened...

Yes, you can absolutely use our system with your Quooker (or other) hot water tap. Our technical director has verified that softened water from one of our units is fully compatible.

If you...

It is possible to use softened water for gardens.

In the UK, an increase in salt won’t cause a problem for plants because of the amount of natural rainfall we get. During a dry season it...

Partially softened hard water is fine to use. Fully softened water isn’t recommended.

The UK’s Pool Water Treatment Advisory Group advises to maintain calcium hardness of between 75 and 150...

Yes, an ion exchange water softener will work with a combi-boiler and reduce the scale present in your existing system.

Naturally soft water dissolves chalk and lime as it travels...

Some water pressure will be lost, but Harvey Water Softeners are designed to minimise the effects.

Any fitting in a water distribution system will reduce water pressure as water has to pass...

Softened water can be used in a dishwasher.

Once you’ve fitted your water softener, set the water hardness of your dishwasher to 0.

There will no longer be a need to add salt and you...

Most boilers, central heating and water systems will benefit from using softened water.

In the past, there has been a lot of misinformation published about using softened water. Our water...

Some washing machine manufacturers are extra cautious with regard to softened water. Miele in particular write about this in their guidance. The issue is in fact regarding detergent dosing.

...

Softened water can be plumbed into your fridge’s water dispenser.

This means your fridge will chill softened drinking water and make softened ice cubes.

The Harvey Water Softener does use more water, so it can affect the water rates when first installed. However, having a water softener will save money throughout the home - from bills to the...

Using softened water will start to remove scale from your home in two weeks.

The amount of scale already in your home can affect how quickly softened water will get rid of it.

...

About water softeners

Harvey Water Softeners are made from a glass reinforced plastic from the polystyrene family.

This material is injection mould in two halves and heat welded together.

It is the same...

A water conditioner is any device intended to improve the condition of water, including industrial water conditioning products which treat water at its source and domestic water softeners...

Harvey Water Softener resin is made from petrochemical products.

Resin is synthentic plastic made from polysterine sulfonate, shaped into beads that look like brown sugar. Each macroporous...

For every 100 mg/l of calcium carbonate hardness removed from the water, 46 mg/l of sodium is added.

Naturally soft water typically contains between 10 to 50 sodium parts-per million (ppm...

An aquifer is an underground rock formation which is saturated with water.

Boreholes are drilled into the aquifers to extract water. In some areas the aquifers are huge, covering tens or...

A magnetic device treats a household water supply to reduce the buildup of limescale.

It uses a magnetic field to encourage the formation of crystals as water flows through it. As the water...

What is an electric water softener?

 

An electric water softener is a device used to soften a property’s water supply. It removes magnesium and calcium from hard water...

A water softener is no longer thought of as a luxury item as it will pay for itself in three to five years.

Save on buying household cleaning products, reduce the amount of energy your home...

A Harvey Water Softener removes calcium and magnesium from your water supply to remove scale, scum and impurities.

A Harvey is a twin tank water softener. It treats the water supply of the...

No. Everybody who has a good water softener that works properly is delighted with the benefits and more than happy to put up with the requirements of ownership.

As with all things, there is...

Some of our customers have come across seemingly cheaper alternatives to water softeners. The reality is that these devices simply do not work.

Please see our alternative products section...

How much does a water softener cost?

 

The price of a water softener can vary depending upon a lot of factors, such as the plumbing system in your...

Water hardness

In most cases, no. The only supplier that softens water to some degree is SES Water. The water is purified before it is safe to drink and the quality is improved through a process it calls ‘...

The water quality varies from season to season as a result of rainfall and the source of the water prior to treatment.

As the aquifers fill and empty, the amount of calcium and magnesium...

Some water companies do soften their water, however, it’s not cost-effective to treat all water supplies.

In 1947, the Government published a study which concluded that it was economically...

No, we have only ever seen very slight changes in water depending on its quality. 

When hardness is expressed as ‘mg/l as CaCO3’, it’s calculated as if all the calcium and magnesium were present only as calcium carbonate.

Hard water is a mixture of calcium and magnesium,...

The simplest route is to call the customer services number for your water supplier. Ask for the sodium level in the water supply and calcium carbonate hardness. (N.B. both sodium and calcium...

Fluoride levels are not affected when you soften water.

A Harvey Water Softener only exchanges positively charged ions such as calcium, potassium, sodium and magnesium.

Fluoride,...

Technical information

There has never been a recorded problem involving the contamination of brine in water softeners.

The reason is that:

● brine kills germs and viruses

● the water softener is...

By means of a reduction in fluid pressure, called venturi.

This device uses the flow of water under pressure. As the water passes through the venturi the compression and subsequent...

Longer than necessary. The machine is more likely to wear out before the resin. The old fashioned water softeners had their resin changed periodically. The new water softener will not need this...

The water is used to drive the brine (salt solution) regenerant through the water softener and then flush it ready for the next service cycle. The number of litres used for each regeneration is...

Domestic softeners typically treat the water to the whole house. They are salt-regenerated, ion-exchange units which contain ion exchange resin. This resin contains sodium ions which “swap places...

Harvey Water Softeners do not use a backwash cycle to fit with British design criteria and save water.

A backwash cycle is a feature of American manufactured water softeners.

Many of...

The amount of water used between regenerations depends on the hardness of your water supply.

Typically, we’ve measured that around 402 litres of water flows through the water softener...

A Harvey twin cylinder water softener doesn’t need a maximum daily capacity. Our water softener regenerates while still softening your water, making the capacity endless.

One water softener...

Non-harmful bacteria grow in water softeners.

Bacteria can be found everywhere and particularly in substances where there are minerals, such as water.

They are completely harmless...

Drinking softened water

We get most of our essential minerals from our food intake, not our water intake.

Whether your water supply is hard, soft or softened, no water type can provide all or a major portion of...

There are opinions about whether salt contributes to hypertension (blood pressure) and the possible health effects. Less salt has been found to reduce blood pressure, at least in the short term,...

No, but provision of a separate tap to provide un-softened water is recommended.

If you book a demonstration, one of our team would be happy to discuss this further with you. We install a...

The recommendation is made in the Water Supply (Water Fittings) Regulations 1999, endorsed by Government Regulators the Water Regulations Advisory Scheme (WRAS) and the water softener supply...

Millions! During the 1920’s and 1930’s water softeners started to be sold to home owners to improve the taste of drinking water. In the USA there is no myth surrounding drinking softened water, ...

We generally don't recommend using softened water with baby feed. You can use softened water for baby feeds if the sodium concentration is below the 200 mg/l limit for sodium. So, it isn’t...

The taste of softened water is dependent on your incoming water supply.

Whatever you are used to is usually the preference.

In tests, most people do prefer how softened water tastes...

Softened water is safe for most pets to drink.

The only exceptions for softened water are some exotic, tropical or ornamental fish. We recommend getting advice from an aquaculturist if you’...

Softened water is considered safe to drink in the majority of cases.

How can water that contains salt be safe to drink?

The first misconception is that softened water contains salt...

It is recommended to have a separate tap to provide unsoftened water, but there are no legal requirements.

A hard water drinking tap is installed as standard, so that you can choose your...

1. Sodium level in the softened water.

When water is softened the elements that cause the hardness – calcium and magnesium ions – are exchanged for sodium ions. So the sodium content of the...

This is usually possible. Our installation team are very skilled with even the most complex installations. We recommend that you arrange a survey to find out what installation options are open to...

Cleaning

Water softeners help you cut down on a large amount of cleaning products.

By saving at least 50% on all your soaps and cleaning products, you’ll be surprised at how quickly your soft water...

The formation of deposits around the plumbing joints in central heating systems is caused by very slow water leaks. The water evaporates leaving behind the minerals that are in the water. They...

96% of people who trial a Harvey Water Softener, keep it!

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