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Frequently Asked Questions

About Water Softeners

Harvey Water Softeners use around 17 litres of water per regeneration, which is low compared to many other systems. Thanks to their efficient, non-electric design and no backwash cycle, they only regenerate when needed, helping you save water while keeping your home protected from hard water.

Yes! Harvey offers a trade-in program where you can get a £320 discount on a new HarveyArc softener when you trade in your old unit, no matter the brand. Just contact Harvey’s team to arrange the trade-in.

Yes, you can easily upgrade your old water softener to a newer Harvey model. They offer trade-in discounts and will help you with the installation to ensure a smooth upgrade.

No, there is no legal obligation to install a water softener. However, they are recommended in areas with hard water to protect plumbing, appliances, and improve water quality.

The drinking line isolation valve allows you to control the flow of water to your drinking water tap or filter. To use it, simply turn the valve handle clockwise to shut off the water supply or counterclockwise to open it and restore flow. Use it to stop water during maintenance or if you notice any leaks.

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Frequently Asked Questions

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About Water Softeners
Drinking Softened Water
Harvey's Benefits
HarveyArc
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Section 1: All customers
Section 2: Loan customers only
Water Filters
Water Hardness Facts, Myths and More
Water Softener Installation
Water Softener Salt
Water Softener Servicing
Water Softener Technology